Tier 1 – Technical Support Agent (English, Home-based)

We are looking to hire home-based call center agents with technical support experience to service worldwide customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

• Have you worked in a tech support role previously?
• Are you an upbeat and helpful personality?
• Do you have IT knowledge?
• Are you willing to learn?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Inbound Technical Support for a US-based IT Services Firm

Tasks & responsibilities

• Represent a well established US-based leading provider of Communications Platform as a Service solutions.
• Provide a helpful, supportive Tier 1 customer service experience for worldwide customers
• Answer inbound calls, chats and emails
• Follow standard operating procedures and escalate problems to Supervisors and Tier 2 support
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one-on-one coaching
• Maintain a good working relationship with assigned supervisors and co-workers
• Work hours: full time job based on assigned shift (40 hours weekly)

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality

Benefits

• Flexible working hours with competitive salary
• International environment and great self development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.