Agents live the entire workday in Seattle and respond as your company.
For customers on the East Coast, dial at 6 am Pacific. Local ones call at 7 pm. No 9-to-5 front desk for either caller and no waiting.
Agents Republic’s Seattle answering service fills both voids. Agents work during your hours, respond on your company’s behalf, and record all calls in your system. Agents Republic is headquartered in Vancouver, Canada, and provides support across time zones.
We are a Canadian BPO company offering multilingual contact centre services for customer service and technical support through native-speaking agents, available 24/7/365 across all time zones via phone, email, live chat, SMS, and social media.
The online answering service Seattle setup takes approximately 1 to 2 hours and includes configuring greetings, call settings, integrations, and agent instructions.
Nine functions, each with its own cost. Call center service in Seattle may start with a single line and expand later.
Send them over when your team is tied up, away, or offline.
The tone and the questions are set by your script.
A lead is qualified, an issue is resolved, or a note is created.
All details are recorded in your CRM or selected fields.
Bronze costs $250 per month for 5 days per week, 8 hours a day, and 200 phone minutes. Silver is $550 for 500 minutes. Gold is $950 and includes 1,000 minutes. Platinum is $1,950 with 2,500 minutes. The first 30 days are discounted on all levels, starting at $99 for Bronze. Dedicated teams start at around $3,500 per month, with agents assigned only to you, depending on the agreed coverage hours. Minutes are not transferable.
| Feature | What It Means |
|---|---|
| Phone Support | Handle incoming calls and customer enquiries through live agents. |
| Email Management | Respond to written enquiries with consistent, timely communication. |
| Live Chat and SMS | Assist customers through real-time messaging and text updates. |
| Connected Conversations | Keep customer history accessible so conversations continue smoothly across channels. |
| CRM and Platform Integration | Work with Salesforce, HubSpot, Zendesk, Freshdesk, Talkdesk, and Twilio. |
From the city core to the Eastside and south to Tacoma. Keep your number and divert the line.
We set up a shared Seattle answering service plan online and can answer it the same day. Launch timelines for customized programs depend on staffing, training, integrations, and service requirements.
Your hours, your channels, plus the calls you're really getting.
We load the numbers, call settings, integration, and script.
Redirect the line and check calls & recordings in your dashboard.
We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way.
We had been working David and his team for years and I must express how great work they have delivered to Google.
Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first.
We have been working with the team on different projects. Always had excellent response time, great delivery and results!
We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic.
David and his team has results-oriented straightforward mindset. I’d highly recommend working with them!
Agents are on shift on Pacific Time and can begin answering calls before your office opens; for example, Agents Republic offers 24/7 support and customizable coverage hours. Confirm the required early-morning schedule during setup
Yes. During configuration, you specify transfer and notification rules, and you can modify them at any time.
Any unused minutes won’t carry over. A lower tier is cheaper if your volume is consistently low.
Each call summary is stored in your dashboard with the recordings.
We create it from your brief, and you approve it before any agent goes live.
Gold and Platinum are always in operation. You can set any tier to weekend and after-hours coverage only.
146 in total, including anything other than English provided by a dedicated team.
Shared plans are month-to-month and can be canceled at any time.
Send your hours, channels, and call types. A shared plan is available today.